The Back Office Co. provides services only under a signed services agreement with each client. This page is a plain-language summary of the standard terms for convenience; it is not itself a contract. If anything on this page differs from a signed agreement, the signed agreement governs.
Remote administrative coordination for licensed real estate agents: listing setup and launch coordination, document and deadline tracking, correspondence, inspection and walk-through scheduling, and closing coordination. All work is performed from the desk. Attendance at properties, showings, inspections and walk-throughs, and other field work, are not provided. No licensed real estate services are provided: the agent remains the licensed professional responsible for regulated activities, advice and brokerage obligations.
Realtor services are billed per file (a listing, or a buyer transaction) under a slot model. A seller file begins at listing launch; a buyer file begins at an accepted offer; offers that are not accepted are not billed. Each file-month is billed in one phase: active $500 (a launch month, a month with offer activity, or the month a transaction goes firm), maintenance $250 (quiet listed months, post-firm and closing months), or dormant $0 (inactive months under the dormancy rules in the agreement). The total phase fees for one file never exceed the per-file cap: $1,000 for a buyer transaction and $1,500 for a listing. A one-time onboarding fee of $450 applies to each new client. Work outside the agreed scope is available only by prior agreement, at $75 per hour. Invoices are issued monthly in arrears and are payable Net 10 days. GST is not charged while the business qualifies as a small supplier.
Fractional operations management for small businesses is provided under monthly retainers: Foundation $2,500 per month, Embedded $4,000 per month, and Partner $5,500 per month. The scope of each engagement is set out in its services agreement. Hours under a retainer are a fair-use guide to the engagement’s capacity, not a billing meter: where a company’s needs outgrow its tier, the remedy is a move to the appropriate tier, agreed in advance — not overage billing.
Geneva Bast is not licensed under the Real Estate Act (Alberta) and provides no licensed real estate services. Real estate clients engage The Back Office Co. for administrative support of their own licensed practice.
Standard rates and these terms may be updated from time to time. An update does not alter a signed agreement except as that agreement provides. Current clients are given notice of changes in accordance with their agreements.